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21 Things Members Dislike About Online Forums by Luke Bryant
Online Forums are an excellent way of connecting with people all over the world. Online discussions promote sharing of ideas, communication and provide a sense of community. Unfortunately, the benefits can sometimes be overshadowed by frustrating features which irritate members even to the point of leaving the forum.
Online message boards should be built with usability and readability in mind. A user-centric functionality makes visitors more comfortable and the experience all the more enjoyable. Of course forum software is constantly being upgraded to become more user friendly. Whilst some faults are easy to fix, others are inherent in the nature of open online discussion.
Here are some common complaints about online forums:
1. Spammy Comments - forums can become flooded with spammers. Also called trolls, they destroy the forum experience by posting irrelevant self -serving messages just for the sake of gaining a link to their website.
2. Wasting time reading or scrolling through irrelevant and unnecessary comments.
3. Excessive Advertising - ads are annoying on any website, but even more so on forums, because they are made to be interactive. Members are constantly searching, reading and posting. Advertising is highly scorned, especially when it interferes with posts and the forum's usability.
4. Content being too narrow on large screens - users have complained about posts being too cramped and un-expandable even with wide screens.
5. Small HTML editor even when maximized.
6. The forums' fundamentally addictive nature. Let's face it, forum use can become obsessive. Members have left simply to stop themselves from spending too much time on the forum. Their behavior leads to procrastination and difficulties with time management.
7. No preview prior to posting - although most software does have this feature.
8. Amateur search function.
9. Too many "me too" type comments - especially for expert forum users. Industry experts such as SEOs and webmasters use forums in their line of work. They bounce ideas off other specialists and like to stay abreast of news and events. They only want quality relevant posts.
10. Smilies not being recognized in posts - this is a must for forums. Online discussions are a place where emotions can run high, especially on controversial topics. It's also where people try to build and maintain relationships and show respect for one another. Emoticons provide that oomph often needed to emphasize and give character to the user's point. One user has even stated she feels naked without emoticons.
11. No spell check option - many people should actually have this feature.
12. Site accessibility being disabled when editor is open.
13. Spammy posts not being removed - highly annoying, especially when a member is trying to obtain relevant answers to their important question.
14. Having to type unique names or titles when uploading images - this requirement seems very unnecessary and can really agitate members.
15. Too complex to use - once again usability is key. If new members can't figure out how to use your forum, they are more than likely to give up and leave.
16. Quantity of posts outweighing quality (signal to noise ratio). Some forums actually promote mass posting without screening quality. Some even run competitions, offering prizes to the person who has the most posts that month. This just encourages members to write meaningless short messages just for the sake of adding something. Forum owners should focus on encouraging quality content.
17. Over ranting - members raving and carrying on about a topic in a trivial manner. There's probably not much moderators can do about the matter other than close the thread, depending on what the forum rules allow them to do.
18. Overly small post character limits.
19. People posting untrue comments or exaggerated claims on Online Forums - this is absolutely frustrating for genuine members who try to uncover the truth for others. Members get attacked by other users for stating their opinion, even when it is factually correct. This is however, the nature of Forums, where people can speak freely, even if it's factually incorrect.
20. Overuse of sarcasm - another aspect that can't really be helped but which annoys some members.
21. Unscrupulous moderators. Members appreciate dealing with moderators who are fair and honest. Many feel unfairly singled out and picked on when moderators take action against them. The best way of aiding this situation is to have clear forum rules and for moderators to give members an opportunity to rectify their own behavior where possible. Before action is taken, notice and reasoning should be given to the member to keep relationships civil.
Obviously the pitfalls of online message boards aren't enough for people to cease their use. It is however useful for forum owners to see how others feel about online discussion sites.
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